Refund & Cancellation Policy

AquaLog · Operated by Aditya Aquatic Foods Private Limited

Effective Date: 26 October 2026

This policy explains how cancellations and refunds work for AquaLog paid plans (AquaLog Plus).

1. Plans and Payments

• Paid plans are available as monthly, 6-month and yearly plans
• Prices are shown on our Pricing page and in the app before you pay, and include 18% GST
• Plans do not renew automatically. All payments are made manually by you, and the app sends reminders before your plan expires
• Android payments are processed by Razorpay. iPhone payments are processed by Apple through the App Store

2. Free Trial

• New users get a 60-day free trial with all features. No card or payment is needed
• Nothing is charged when the trial ends. The account goes straight to view only until you choose and pay for a plan

3. Cancellation

• Plans do not auto-renew, so cancelling means not renewing
• Your access continues until the end of the period you paid for
• There is no refund for unused days

4. Refunds

• No refunds are given after a payment is made, except for duplicate payments and failed payments
• Eligible refunds are made to the original payment method within 7 working days
• To request a refund, contact us by email at info@aqualog.in or on WhatsApp at +91 93925 67223. Please share your registered mobile number and the payment date or transaction ID
• iPhone (App Store) payments: Apple processes these payments, so refunds for them are handled by Apple under Apple's own refund rules. You can request one at reportaproblem.apple.com

5. When a Plan or Trial Ends

• Days 1–3 after a paid plan expires (grace period): you can keep entering data, but AquaLog AI and adding new ponds are not available
• Days 4–33: view only
• From day 34: the account is locked — only the payment screen and report download are available
• When the free trial ends: the account goes straight to view only, with no grace period
• Your data is never deleted for non-payment. It is deleted only if you delete your account, as explained in the Privacy Policy

6. Contact

For questions about payments, cancellations or refunds, write to info@aqualog.in or message us on WhatsApp at +91 93925 67223 (Mon – Sat · 9:00 AM – 6:00 PM IST). See also our Terms & Conditions.